Legal
Platform privacy policy
Effective 1 September 2026
Information we process
We process account identity, clinic details, subscription information, product usage, support communications, and configuration needed to operate each clinic workspace. For patients, we process the email address, contact phone number and appointment coordination details submitted through clinic websites or the marketplace.
How information is used
Information is used to authenticate users, provide clinic websites and operational tools, manage appointments and subscriptions, prevent abuse, deliver notifications, and improve reliability. We do not sell personal information.
Tenant isolation and providers
Clinic workspaces are separated by authenticated tenant permissions. Essential providers may process limited information for hosting, authentication, databases, payments, email delivery, monitoring, and enabled AI services.
Patient account and booking ownership
Patients sign in with an email address and password. Linking a guest booking requires a verification code sent to the booking email address. A booking reference or phone number alone does not grant access. The portal exposes scheduling details only; clinical notes, treatment records, and clinic billing fields are not part of the shared patient profile.
Appointment reviews
A patient may submit one review after a linked appointment is marked completed. Public reviews show the rating, review text, a limited patient alias or “Verified patient,” publication date, and any clinic response. Appointment identifiers, contact details, account identifiers, and moderation reports are kept in restricted records and are not published. Platform staff may moderate reviews and investigate reports; clinics may respond to published reviews but cannot edit patient feedback.
Retention and requests
Clinics control retention of their appointment and care records, subject to applicable obligations. The platform retains a minimal portal identity while needed for appointment coordination, security, and recovery. Clinic account owners and patients may request access, correction, export, or deletion by contacting support.